FAQ
How can I open an account with your bank?
You can open an account by visiting our website and completing the online application form, with the required documentation (proof of identity, address, and any additional information).
What documents do I need to provide to open an account?
You’ll typically need to provide a valid passport, second valid government-issued ID (e.g. national ID, residency card, driver’s license), proof of address (e.g. utility bill), and any additional relevant information.
Is there a minimum deposit required to open an account?
Yes, some of our accounts have varying minimum deposit requirements. For specific amounts, please refer to our accounts page or contact customer service.
How long does it take to open an account?
Account opening can typically be completed within a few days, provided all required documents are submitted correctly.
Can I open an account remotely, or do I need to visit the bank?
You can open an account remotely by submitting an online application, but additional verification steps may require you to meet our representatives.
How do I transfer money internationally?
You can transfer money internationally through our online banking platform. Ensure that you have the recipient’s bank details, including the SWIFT/BIC code.
Are there fees for international money transfers?
Yes, fees may apply for international transfers. Please check our fees schedule on the website for details.
How long does an international transfer take?
International transfers typically take 1-5 business days to complete, depending on the currency, recipient’s bank and country.
Can I track my money transfer status?
Yes, you can track the status of your money transfer via our online banking platform or by contacting customer support.
What security measures does your bank have in place?
We implement robust security measures such as encryption, firewalls, multi-factor authentication, and regular security audits to protect your information and funds.
How can I protect my online banking account?
To protect your account, use strong passwords, enable two-factor authentication, avoid using public Wi-Fi, and monitor your account activity regularly.
What should I do if I suspect fraudulent activity on my account?
If you suspect any fraudulent activity, immediately contact our customer service. We will investigate and take necessary actions to secure your account.
What types of savings accounts do you offer?
We offer various savings accounts, including high-yield savings accounts, regular savings accounts, and specialized accounts for businesses.
Is there a limit on how much money I can deposit into my savings account?
No, there is generally no limit on deposits. However, certain accounts may have specific terms regarding minimum deposit, withdrawals and interest calculations.
How is interest calculated on savings accounts?
Interest is typically calculated based on the daily balance and credited annually, depending on the account type. Please refer to our interest rates page for specifics.
What is foreign exchange, and how does it work?
Foreign exchange (forex) involves converting one currency into another. Our bank offers forex services to assist with international transactions and travel needs.
Are there fees for currency exchange?
Yes, currency exchange has fees or commissions, and we also provide competitive exchange rates. Please check our forex services page for detailed information.
Can I exchange currency online?
Yes, you can exchange currency through our online banking platform, subject to availability and limits.
How can I apply for a debit card?
You can apply for a debit card during the account opening process or request one via our online banking platform once your account is active.
What should I do if my debit card is lost or stolen?
Immediately report a lost or stolen debit card by contacting our customer service. We will block the card to prevent unauthorized use and assist you in obtaining a replacement.