FAQ

How can I open an account with your bank?

You can open an account by visiting our website and completing the online application form, with the required documentation (proof of identity, address, and any additional information).

You’ll typically need to provide a valid passport, second valid government-issued ID (e.g. national ID, residency card, driver’s license), proof of address (e.g. utility bill), and any additional relevant information.

Yes, some of our accounts have varying minimum deposit requirements. For specific amounts, please refer to our accounts page or contact customer service.

Account opening can typically be completed within a few days, provided all required documents are submitted correctly.

You can open an account remotely by submitting an online application, but additional verification steps may require you to meet our representatives.

You can transfer money internationally through our online banking platform. Ensure that you have the recipient’s bank details, including the SWIFT/BIC code.

Yes, fees may apply for international transfers. Please check our fees schedule on the website for details.

International transfers typically take 1-5 business days to complete, depending on the currency, recipient’s bank and country.

Yes, you can track the status of your money transfer via our online banking platform or by contacting customer support.

We implement robust security measures such as encryption, firewalls, multi-factor authentication, and regular security audits to protect your information and funds.

To protect your account, use strong passwords, enable two-factor authentication, avoid using public Wi-Fi, and monitor your account activity regularly.

If you suspect any fraudulent activity, immediately contact our customer service. We will investigate and take necessary actions to secure your account.

We offer various savings accounts, including high-yield savings accounts, regular savings accounts, and specialized accounts for businesses.

No, there is generally no limit on deposits. However, certain accounts may have specific terms regarding minimum deposit, withdrawals and interest calculations.

Interest is typically calculated based on the daily balance and credited annually, depending on the account type. Please refer to our interest rates page for specifics.

Foreign exchange (forex) involves converting one currency into another. Our bank offers forex services to assist with international transactions and travel needs.

Yes, currency exchange has fees or commissions, and we also provide competitive exchange rates. Please check our forex services page for detailed information.

Yes, you can exchange currency through our online banking platform, subject to availability and limits.

You can apply for a debit card during the account opening process or request one via our online banking platform once your account is active.

Immediately report a lost or stolen debit card by contacting our customer service. We will block the card to prevent unauthorized use and assist you in obtaining a replacement.

Nichole Lawrence

Operations Manager

With over 20 years of experience across all areas of the banking sector, Nichole specializes in Branch Operations and has handled a wide range of client cases in the field of Compliance.

As an ACAMS-certified Anti-Money Laundering Specialist, she is highly skilled and adaptable, making her an invaluable asset to the bank. Nichole effectively leads our Operations department, bringing expertise and a dynamic approach to managing complex and multifaceted organizational challenges.

Vincia Herbert

Chief Compliance Officer

Vincia has extensive experience in the banking, trust, and wealth management sectors, with specialization in Anti-Money Laundering (AML) and Compliance.

She is skilled in managing enterprise-wide AML/CFT/CPF programs and conducting AML risk assessments.

Vincia brings essential expertise in compliance, a critical area for all financial institutions in today’s regulatory environment.

Leticia Nisbett-Dore

Director

Leticia is a Chartered Director with extensive international consulting experience in the financial services sector.

She has collaborated with numerous Fortune 500 companies, delivering outstanding client care by anticipating and addressing client needs with precision.

Her wealth of expertise across various fields equips her to provide tailored solutions, consistently achieving goals. Leticia’s diverse experience ensures that the bank has access to relevant expertise at critical moments.

Ivaylo Markov

Chief Executive Officer

Ivaylo is a seasoned banking professional with over 17 years of extensive experience in the banking and investment funds industry.

He has held various roles at State Street Bank, RCB, and TMF Fund Management in Luxembourg, specializing in fund structuring and administration, and depositary banking.

His expertise spans corporate finance, investment banking, and financial analysis, with a strong focus on delivering strategic financial solutions and tailored products to clients.